The Renters’ Rights Bill 2025 marks the biggest shift in the UK’s private rental sector since the Housing Act 1988. With sweeping changes on the horizon, letting agents must adapt quickly to stay ahead in an evolving market.
Why Letting Agents must adapt now
The bill becomes law in Spring 2025, and letting agents need to prepare for fundamental changes now. These changes will reshape property management through three key measures:
- no more Section 21 evictions,
- fixed-term ASTs becoming periodic tenancies, and
- new rent increase limits
Letting agents who embrace digital transformation will have a competitive advantage and those who don’t risk being left behind. With rising tenant security and increasing rental regulations, agents must be prepared to handle larger portfolios, stricter compliance requirements, and changing tenant expectations.
Building a Reform-Ready Agency MEANS these vital preparations:
- New tenancy agreements that match the periodic tenancy structure
- Robust compliance systems to safeguard deposits
- Digital platforms for streamlined possession procedures
- Education programs to inform landlords about reformed eviction grounds
- Monitoring tools for tracking new mandatory grounds for repeated rent arrears
Digital platforms must be your next upgrade!
Know the difference between CRM software and end-to-end property platforms
Let’s understand how smart property management solutions for agency become essential.
More efficient Property Management across larger portfolios
As the rental market expands due to increased tenant security and rights, agents will need to manage larger portfolios of rental properties, many of which may be part of institutional investment schemes like Build to Rent (BTR). These larger portfolios often come with complex operational needs, including property maintenance, communal services, and reporting requirements.
PropCo®’s Enterprise end-to-end property management features enable agents to manage a wide range of properties in one centralised system. The software’s ability to track everything from maintenance schedules to service charges and tenant queries allows agents to efficiently manage larger portfolios without losing sight of the details. Whether dealing with individual tenancies or larger institutional portfolios, PropCo®’s scalability ensures that agents can grow their business while maintaining the quality-of-service tenants and landlords expect.
Navigating new compliance and reporting requirements
With the Renters’ Rights Bill, letting agents will face more regulatory obligations, including providing clear communication around tenancy terms, rent increases, and pet policies. Agents will also need to ensure that they are properly adhering to new rules set out in the bill, such as offering tenants the right to request pets and providing avenues for dispute resolution through an ombudsman.
Having a scalable software solution is essential to navigating this compliance-heavy landscape. PropCo® Enterprise offers agents robust compliance tools, ensuring they can keep up with the ever-changing regulations. From automatic updates to reporting and legal document templates, the platform ensures that agents can easily manage the necessary documentation and stay compliant with the latest legal requirements, minimising the risk of fines or legal disputes.
Pet Requests and Property Customisation
The bill also introduces the right for tenants to request pets in their rented properties. This provision could lead to an influx of tenants looking for pet-friendly rental properties, which means that agents will need to have more granular control over tenant preferences and property listings.
A scalable system like PropCo® can manage this increase in demand by enabling agents to customise property searches based on specific requirements—such as pet-friendly policies—without the need for manual intervention. PropCo® allows agents to track property attributes, preferences, and tenant requests, ensuring that they can easily match tenants with properties that meet their unique needs. This is particularly important as the demand for more specific types of accommodation grows.
Managing rent increases and rent tribunals
Under the Renters’ Rights Bill, tenants can challenge rent hikes through tribunals. This means letting agents must:
✔ Justify rent increases with market data
✔ Document all changes for transparency
✔ Ensure compliance to avoid legal disputes
PropCo®, with its detailed financial management tools, allows agents to maintain accurate records of all transactions, helping them to quickly pull data needed for rent tribunal cases. The software’s comprehensive reporting features enable agents to track rent increases, provide documentation for landlords, and ensure full compliance with the new regulations. This ensures that agents are well-equipped to manage challenges while reducing the risk of disputes with tenants.
Client Communication Strategy
The Renters’ Rights Bill places a greater emphasis on tenant-landlord relationships, with the introduction of rent tribunals and an ombudsman to resolve disputes. As tenants gain more rights, clear and efficient communication between letting agents, landlords, and tenants becomes even more important.
Successful letting agencies in 2025 need excellent communication skills. This is how you can implement it for your letting agency:
- Digital portals to share information and documents
- Automated payment reminders
- Live maintenance updates
PropCo® is transforming the Customer Experience with integrated communication tools. This centralisation of communication not only improves operational efficiency but also ensures that agents can respond quickly and professionally to tenant needs—keeping tenants satisfied and helping landlords maintain good relationships with their renters.
Increased demand from more secure tenancies
The Renters’ Rights Bill strengthens tenant security, particularly by abolishing Section 21 ‘no-fault’ evictions. This change is likely to result in a more stable rental market, which could increase the number of people choosing to rent long-term. For letting agents, this may mean managing a larger number of tenancies over extended periods.
PropCo’s automation features, such as automatic rent collection, reporting, and compliance checks, make it easier to manage larger portfolios without sacrificing efficiency. The system’s ability to manage high volumes of data and transactions means that as demand increases, agents will not get overwhelmed by the growing number of tenants or properties under management.
Winning More Landlords in 2025
Many landlords remain uncertain about the Renters’ Rights Bill. This presents a major opportunity for letting agents to establish trust and authority.
How smart agents are gaining more business:
✔ Educating landlords on preventing evictions & rent arrears
✔ Offering clear, proactive compliance advice
✔ Providing regular market updates and strategic insights
PropCo is designed to empower agents, landlords, tenants and contractors alike, offering convenience, speed, and 24/7 access to essential tools.
Futureproofing letting agencies
The rental market is evolving, and so are the demands placed on letting agents. Whether it is adapting to new tenant rights, managing larger and more diverse portfolios, or ensuring compliance with updated legislation, agents need a software system that can grow with them. A scalable software platform like PropCo® ensures that letting agencies can meet the challenges of today’s market while future-proofing their operations for tomorrow’s demands.
The Renters’ Rights Bill 2025 is reshaping the rental market, and letting agents must evolve to remain competitive. By embracing scalable digital solutions like PropCo®, agencies can:
✔ Stay compliant with new regulations
✔ Streamline operations for growing rental portfolios
✔ Provide exceptional service to both landlords and tenants
Is your agency ready for the future of letting? Start preparing today! Need help, speak to PropTech Experts today.
